Wrigleys - Network drives down – Incident details

All systems operational

Network drives down

Resolved
Operational
Started 3 months agoLasted about 21 hours

Affected

Document Management

Partial outage from 3:42 PM to 6:03 AM, Operational from 6:03 AM to 1:05 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The engineering team has restored the connection and we have verified it and are continuing to monitor.

  • Update
    Update

    The engineering team have been able to confirm the fibre goes the full distance between the data centres in Sheffield and Leeds, so there is confidence that there is no fibre break. They are currently gaining access to the AQL data centre in Leeds to confirm everything is patched correctly.

  • Update
    Update

    The engineering team are still working to repair the affected fibre, and we are awaiting a comprehensive update from the suppliers

  • Update
    Update

    The suppliers have dispatched an engineering team to investigate the affected fibre. We will provide the next update once the engineers have carried out their investigations.

  • Identified
    Identified
    We have identified that the issue is with a third-party supplier for our network and they are aware and looking into it. We are aware that the Wrigleys ribbon in Word is also affected by this. We will post any updates as soon as we hear anything.
  • Investigating
    Investigating

    We are aware that there is currently an issue with accessing the I, P and Z drives. We are currently investigating this incident.