Wrigleys - Access to PMS – Incident details

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All systems operational

Access to PMS

Resolved
Partial outage
Started about 24 hours agoLasted 23 hours 59 minutes

Affected

Data Centre Services

Major outage from 8:30 AM to 12:43 PM, Operational from 12:43 PM to 8:30 AM

PMS (Practice Management System)

Major outage from 8:30 AM to 12:43 PM, Operational from 12:43 PM to 8:30 AM

Updates
  • Resolved
    UTC
    Resolved

    The PMS, Tracker, and other report access issues have now been resolved and services are operating normally. We apologise for the disruption and thank colleagues for their patience.

  • Update
    UTC
    Update

    We can confirm that the Tracker, Aderant Reports and Office Talk Reports are now accessible again. We will continue to monitor should any other issues arise

  • Monitoring
    UTC
    Monitoring

    We have implemented a fix on PMS and this is now operational.

    Please be aware that the Tracker, Reports and Office Talk access are intermittent and we are continuing to work on a permanent fix

  • Investigating
    UTC
    Investigating

    We are currently experiencing issues accessing PMS. This is due to a certificate issue which we are currently addressing