Wrigleys - PMS Payment Error Emails – Incident details

All systems operational

PMS Payment Error Emails

Investigating
Operational
Started 2 days ago

Affected

Finance System

Operational from 11:14 AM to 12:00 AM

Updates
  • Investigating
    Investigating

    We are currently investigating this issue with error emails being sent to who created a payment in PMS as it is processed by cashiers. The error is based on the confirmation email that is sent, although there is no issue with it and the workflow also shows as faulted at 85%, though it still continues.

    We have confirmed that this doesn't cause any issues with the payment itself and we are looking into what is causing this.