Investigating - Due to the severity of this incident, we have begun collaborating with a third-party to aid in diagnosing and resolving the root cause.
Jan 03, 2025 - 17:32 GMT
Jan 03, 2025 - 17:32 GMT
Update - The incorrect username or password message is still displaying when logging in to Citrix. This is being investigated further but for now please select Other User and enter your email address and password
Jan 02, 2025 - 09:07 GMT
Jan 02, 2025 - 09:07 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 31, 2024 - 01:55 GMT
Dec 31, 2024 - 01:55 GMT
Update - We are continuing to work on a fix for this issue.
Dec 23, 2024 - 13:36 GMT
Dec 23, 2024 - 13:36 GMT
Identified - We have identified the issue relating to authentication and will work to get a resolution as soon as possible. The main applications like Teams, Outlook, iManage and OneDrive will ask for your password. It may display an error message after putting in the password. Clicking on Continue seems to authenticate regardless of the error.
Please contact the service desk if any application isn't authenticating.
Thank you
Dec 23, 2024 - 08:24 GMT
Please contact the service desk if any application isn't authenticating.
Thank you
Dec 23, 2024 - 08:24 GMT
Investigating - There is currently an issue after connecting to the Citrix Desktop causing a message to appear "the username or password is incorrect". We are investigating this but as a temporary fix, select other user and sign in using your email address followed by your current password.
Dec 20, 2024 - 09:08 GMT
Dec 20, 2024 - 09:08 GMT
Update - Due to the severity of this incident, we have begun collaborating with a third-party to aid in diagnosing and resolving the root cause.
Jan 03, 2025 - 17:32 GMT
Jan 03, 2025 - 17:32 GMT
Update - We are continuing to work with Bighand on this issue
Jan 02, 2025 - 13:07 GMT
Jan 02, 2025 - 13:07 GMT
Investigating - We are receiving reports that users are being asked to log in to Bighand on their iPhones but receiving the message that their username or password is incorrect. We will investigate and provide an update once we have more information.
Jan 02, 2025 - 09:10 GMT
Jan 02, 2025 - 09:10 GMT
Remote Desktops
?
Degraded Performance
Document Management
?
Operational
Email
?
Operational
Telephones
?
Operational
Time Recording
?
Operational
Digital Dictation
?
Degraded Performance
Finance System
Operational
Printing
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Network Maintenance
Jan 14, 2025 00:00-06:00 GMT
Our third-party network engineers will be carrying out essential maintenance during this time to improve the security of our core network.
Posted on Jan 03, 2025 - 14:05 GMT
Posted on Jan 03, 2025 - 14:05 GMT
Network Maintenance
Feb 6, 2025 22:00 - Feb 7, 2025 04:00 GMT
Our 3rd party network engineers are upgrading aspects of their Core Network within the maintenance window Thursday 06/02/2025 22:00 – Friday 07/02/2025 04:00.
Service will be impacted and there will be a planned service downtime/outage for approximately 30 minutes during this window.
Posted on Dec 20, 2024 - 14:28 GMT
Service will be impacted and there will be a planned service downtime/outage for approximately 30 minutes during this window.
Posted on Dec 20, 2024 - 14:28 GMT