Wrigleys - Notice history

All systems operational

Remote Desktops & Apps - Operational

99% - uptime
Aug 2025 · 97.03%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Digital Dictation - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Document Management - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 99.99%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Finance System - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Customer Relationship Management - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Time Recording - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Telephones - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Email - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Video Conferencing - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025
100% - uptime

Leeds - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Sheffield - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.70%

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Aug 2025
Sep 2025
Oct 2025

Newcastle - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025
100% - uptime

Leeds - Operational

99% - uptime
Aug 2025 · 97.03%Sep · 100.0%Oct · 100.0%

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Next page

Aug 2025
Sep 2025
Oct 2025

Sheffield - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Newcastle - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Notice history

Oct 2025

Global AWS outage
  • Resolved
    Resolved

    This incident has been reported as resolved by AWS.

  • Update
    Update

    All services are now back to normal. We will continue to monitor for any issues that remain.

  • Update
    Update

    Mimecast is now online an external emails are now being delivered and received.

  • Monitoring
    Monitoring

    AWS has implemented a fix and are are reporting that they are seeing significant signs of recovery. Most requests should now be succeeding. We will continue to monitor this and provide additional information.

  • Identified
    Identified

    Since 8am AWS has reported an incident causing all services that rely on it to have issues so far we have seen it affect emails from external addresses, scanning, practical law company and zoom this will be updated if more are discovered.

A0 Printer
  • Resolved
    Resolved

    Network has been fixed by the 3rd party and connectivity is restored

  • Identified
    Identified

    A third party network update has failed causing an outage stopping connection to the A0 printer in Sheffield. All other printers are functional and engineers are working on resolving the issue.

File Server Maintenance
  • Completed
    October 15, 2025 at 8:58 PM
    Completed
    October 15, 2025 at 8:58 PM
    Maintenance has completed successfully.
  • In progress
    October 15, 2025 at 8:00 PM
    In progress
    October 15, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    October 15, 2025 at 8:00 PM
    Planned
    October 15, 2025 at 8:00 PM

    We are planning scheduled maintenance during this time. For the duration, access to the Z and P drives (as well as related components such as the W menu) will be unavailable.

Sep 2025

Network Drives Down
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    An issue was identified which has now been corrected. The server is now back online, and we will continue to monitor it.

  • Investigating
    Investigating

    We are aware that there is currently an issue with accessing the I, P and Z drives. We are currently investigating this incident. This will also affect the Wrigleys ribbon in Word.

Aug 2025

Network Connectivity
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved
    All systems are working as normal, including all offices. We will monitor overnight.
  • Update
    Update
    All systems are working, all desks in Leeds are now working. We will continue to monitor
  • Monitoring
    Monitoring

    Please be aware that you will be able to carry on working from home or the Sheffield Office, the issue is relating to the network equipment in the Leeds office

  • Identified
    Identified

    Systems are coming back online. Please try and connect again and we will continue to monitor.

  • Investigating
    Investigating

    We are currently investigating an incident affecting Citrix as a whole and the Leeds network.

Network Maintenance
  • Completed
    August 13, 2025 at 5:00 AM
    Completed
    August 13, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    August 12, 2025 at 11:00 PM
    In progress
    August 12, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    August 12, 2025 at 11:00 PM
    Planned
    August 12, 2025 at 11:00 PM

    Please be advised that a Change has been scheduled for planned maintenance and improvement work on our network infrastructure
    Customer Name: Convergence Group
    Date of Issue: 18/07/2025 12:26:32 BST
    Change Reference: CHG1409011
    Change Summary: Wholesale Ethernet Planned Works Reduced Resiliency SKY-CGRP-050,SKY-CGRP-143,SKY-CGRP-080
    Type of Change: Planned
    Impact: Full outage to service.

Network Maintenance
  • Completed
    August 08, 2025 at 9:25 PM
    Completed
    August 08, 2025 at 9:25 PM
    Maintenance has completed successfully.
  • In progress
    August 08, 2025 at 9:00 PM
    In progress
    August 08, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    August 08, 2025 at 9:00 PM
    Planned
    August 08, 2025 at 9:00 PM

    We will be carrying out essential maintenance on our core network in Leeds during this time.

    Due to the nature of this work, on-premises services such as Citrix, PMS, etc, will be unavailable.

Network Maintenance
  • Completed
    August 05, 2025 at 9:18 PM
    Completed
    August 05, 2025 at 9:18 PM
    Maintenance has completed successfully.
  • In progress
    August 05, 2025 at 9:00 PM
    In progress
    August 05, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    August 05, 2025 at 9:00 PM
    Planned
    August 05, 2025 at 9:00 PM

    We are planning for a scheduled maintenance during this time in relation to the recent outage.

    Some disruption may be experienced if you are working in this period.

Issues connecting to Liberate, Bighand, OfficeTalk
  • Resolved
    Resolved

    This incident has been resolved after implementing a fix to our core network.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update

    We are continuing to investigate this incident involving Liberate, Bighand, OfficeTalk and the Wrigleys ribbon. The connections are restored now but we will continue to work with our 3rd party hardware support to get a permanent fix

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    As an update we are also getting reports of Bighand dictations not being available. This will be added to the investigation
  • Investigating
    Investigating

    We are aware of a connection issue when trying to access Liberate and also the Liberate Outlook Addin. This is currently being investigated and will provide an update once we have more information.

Aug 2025 to Oct 2025

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