Wrigleys - Notice history

All systems operational

Remote Desktops - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Digital Dictation - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Document Management - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 99.87%

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Feb 2025
Mar 2025
Apr 2025

Finance System - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

CRM - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Time Recording - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Telephones - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Email - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Video Conferencing - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025
100% - uptime

Leeds - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Sheffield - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Newcastle - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025
100% - uptime

Leeds - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Sheffield - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Newcastle - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Notice history

Apr 2025

Network Maintenance
  • Completed
    April 10, 2025 at 3:00 AM
    Completed
    April 10, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    April 09, 2025 at 9:00 PM
    In progress
    April 09, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    April 09, 2025 at 9:00 PM
    Planned
    April 09, 2025 at 9:00 PM

    Our network supplier will be performing an upgrade to some aspects of our core network. They are not expecting any service impact during this upgrade

Outlook Error Message
  • Resolved
    Resolved

    We have found a fix for the error message that shows when starting a new email. The error hasn't appeared again after a week of monitoring but if you are still receiving an error message each time you start a new email or reply, please email the service desk and we will get in touch with you.

  • Monitoring
    Monitoring

    We have found a fix for the error message that shows when starting a new email. We will continue to monitor for if the issue comes back.

    We will need to implement the fix for everyone affected individually. If you are receiving an error message each time you start a new email or reply, please email the service desk and we will get in touch with you as soon as possible.

  • Update
    Update

    A majority of the firm are still receiving a "Something went wrong" error message when starting new emails in Outlook. This message is from the Signature 365 add-in that we use and does not cause any issues in sending emails. We are still currently investigating and in contact with the third-party support team to help find the cause for this.

  • Investigating
    Investigating

    A majority of the firm are receiving a "Something went wrong" error message when starting new emails in Outlook. This message is from the Signature 365 add-in that we use and does not cause any issues in sending emails. We are currently investigating as to why this is happening.

Network Maintenance
  • Completed
    April 08, 2025 at 3:00 AM
    Completed
    April 08, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    April 07, 2025 at 9:00 PM
    In progress
    April 07, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    April 07, 2025 at 9:00 PM
    Planned
    April 07, 2025 at 9:00 PM

    Our network supplier will be performing an upgrade to some aspects of our core network. They are not expecting any service impact during this upgrade

iManage connection issues
  • Resolved
    Resolved

    The issue has been resolved on iManage's end and everyone is now able to connect.

  • Monitoring
    Monitoring

    It is now possible to connect to iManage. We will continue to monitor this for any more issues.

  • Investigating
    Investigating

    We are currently investigating the issue with iManage's connection issues.

iManage Bad Gateway
  • Resolved
    Resolved

    The issue has been resolved on iManage's end and everyone is now able to connect.

  • Monitoring
    Monitoring

    Everyone should now able to connect to iManage. We will continue monitoring for any more issues.

  • Identified
    Identified

    We have found that the issue is from iManage's end. We are waiting to hear about a fix from them.

  • Investigating
    Investigating

    A majority of the firm are unable to access iManage due to a bad gateway. We are currently investigating this.

Mar 2025

Citrix Maintenance
  • Completed
    March 27, 2025 at 10:58 PM
    Completed
    March 27, 2025 at 10:58 PM

    Maintenance is now complete.

  • Update
    March 27, 2025 at 10:54 PM
    In progress
    March 27, 2025 at 10:54 PM

    This maintenance is ongoing; Citrix sessions are unaffected so work can be continued as normal.

  • In progress
    March 27, 2025 at 9:00 PM
    In progress
    March 27, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    March 27, 2025 at 9:00 PM
    Planned
    March 27, 2025 at 9:00 PM

    We are planning to carry out maintenance on our Citrix environment during this time.

    Please be aware that no downtime is expected, but some disruption may be experienced during this window.

Network Maintenance
  • Completed
    March 25, 2025 at 2:00 AM
    Completed
    March 25, 2025 at 2:00 AM
    Maintenance has completed successfully
  • Planned
    March 24, 2025 at 10:00 PM
    Planned
    March 24, 2025 at 10:00 PM

    Our network provider will be performing a necessary Firewall upgrade and there will be a 30 minute expected downtime during the maintenance window

  • In progress
    March 20, 2025 at 12:39 PM
    In progress
    March 20, 2025 at 12:39 PM
    Maintenance is now in progress.
Network Maintenance
  • Completed
    March 13, 2025 at 2:00 AM
    Completed
    March 13, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    March 12, 2025 at 10:00 PM
    In progress
    March 12, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    March 12, 2025 at 10:00 PM
    Planned
    March 12, 2025 at 10:00 PM

    Out network provider will be performing an upgrade on aspects of their core network. We are not expecting any impact but have been informed that service could be affected during this time.

Outlook, Word, and Team Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We're receiving multiple reports of Outlook, Word, and Teams hanging and becoming unresponsive.

    We are currently investigating this incident.

    In the meantime, please sign out of Citrix, wait a few minutes, and then sign back in as this appears to be resolving it for most colleagues.

Teams kit in Meeting Rooms not working
  • Resolved
    Resolved

    This incident has now been resolved.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Error Message:

    Teams is currently experiencing an error. If the problem persists please try restating your device or contacting your administrator"

    We are currently investigating.

Feb 2025

Citrix Desktop v2 Service Degradation
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Colleagues connected to new Citrix Desktop v2 may have profile issues. Please sign out of Citrix and back in to restore functionality.

Network Maintenance
  • Completed
    February 18, 2025 at 12:00 AM
    Completed
    February 18, 2025 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    February 17, 2025 at 8:00 PM
    In progress
    February 17, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    February 17, 2025 at 8:00 PM
    Planned
    February 17, 2025 at 8:00 PM

    Our 3rd party Network Engineers will be performing an essential security update to their network.

    As a result there will be a planned service downtime/outage for approximately 30 minutes during this window.

Citrix Maintenance
  • Planned
    February 08, 2025 at 1:00 PM
    Planned
    February 08, 2025 at 1:00 PM

    We will be carrying out some maintenance to our Citrix cloud connectors. Citrix will unavailable during this time.

  • Completed
    February 07, 2025 at 9:47 PM
    Completed
    February 07, 2025 at 9:47 PM

    This maintenance was completed ahead of its original schedule.

On-Premise File Server Maintenance
  • Completed
    February 07, 2025 at 9:46 PM
    Completed
    February 07, 2025 at 9:46 PM

    This maintenance is now complete.

  • In progress
    February 07, 2025 at 9:00 PM
    In progress
    February 07, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    February 07, 2025 at 9:00 PM
    Planned
    February 07, 2025 at 9:00 PM

    We will be carrying out maintenance on our on-premise file server during this window. Access to the P or Z drives will not be available until maintenance completion.

    Please note: Citrix and iManage will be available during this time, but you will not have access to the P or Z drives.

Connectivity interrupted in Citrix
  • Resolved
    Resolved

    The connectivity issues to Citrix have now been resolved.

  • Update
    Update

    We are aware of the connectivity / server issues again this morning and are continuing to investigate.

  • Investigating
    Investigating

    We are aware of Citrix sessions freezing and a connection interruption message appearing. We are investigating this and will provide an update as soon as possible

Feb 2025 to Apr 2025

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