Wrigleys - Notice history

All systems operational

Remote Desktops & Apps - Operational

100% - uptime
May 2025 · 99.65%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Digital Dictation - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Document Management - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 99.42%

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May 2025
Jun 2025
Jul 2025

Finance System - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Customer Relationship Management - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Time Recording - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
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Telephones - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Email - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Video Conferencing - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025
100% - uptime

Leeds - Operational

100% - uptime
May 2025 · 100.0%Jun · 99.75%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Sheffield - Operational

100% - uptime
May 2025 · 100.0%Jun · 99.75%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Newcastle - Operational

100% - uptime
May 2025 · 100.0%Jun · 99.75%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025
100% - uptime

Leeds - Operational

100% - uptime
May 2025 · 100.0%Jun · 99.91%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Sheffield - Operational

100% - uptime
May 2025 · 100.0%Jun · 99.91%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Newcastle - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Notice history

Jul 2025

Network drives down
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The engineering team has restored the connection and we have verified it and are continuing to monitor.

  • Update
    Update

    The engineering team have been able to confirm the fibre goes the full distance between the data centres in Sheffield and Leeds, so there is confidence that there is no fibre break. They are currently gaining access to the AQL data centre in Leeds to confirm everything is patched correctly.

  • Update
    Update

    The engineering team are still working to repair the affected fibre, and we are awaiting a comprehensive update from the suppliers

  • Update
    Update

    The suppliers have dispatched an engineering team to investigate the affected fibre. We will provide the next update once the engineers have carried out their investigations.

  • Identified
    Identified
    We have identified that the issue is with a third-party supplier for our network and they are aware and looking into it. We are aware that the Wrigleys ribbon in Word is also affected by this. We will post any updates as soon as we hear anything.
  • Investigating
    Investigating

    We are aware that there is currently an issue with accessing the I, P and Z drives. We are currently investigating this incident.

Leeds Maintenance
  • Completed
    July 26, 2025 at 3:05 PM
    Completed
    July 26, 2025 at 3:05 PM
    Maintenance has completed successfully.
  • In progress
    July 26, 2025 at 8:00 AM
    In progress
    July 26, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    July 26, 2025 at 8:00 AM
    Planned
    July 26, 2025 at 8:00 AM

    We will be carrying out some essential maintenance in our Leeds office during this time.

    Due to the nature of this maintenance, we expect all self-hosted services to be unavailable (e.g., Citrix, PMS, Wi-Fi, etc).

Sheffield Maintenance
  • Completed
    July 25, 2025 at 6:22 PM
    Completed
    July 25, 2025 at 6:22 PM
    Maintenance has completed successfully.
  • In progress
    July 25, 2025 at 4:30 PM
    In progress
    July 25, 2025 at 4:30 PM
    Maintenance is now in progress
  • Planned
    July 25, 2025 at 4:30 PM
    Planned
    July 25, 2025 at 4:30 PM

    We will be carrying out some maintenance in our Sheffield office, the network is expected to be down for a period of time during this window.

Network Maintenance
  • Completed
    July 18, 2025 at 5:00 AM
    Completed
    July 18, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    July 17, 2025 at 11:00 PM
    In progress
    July 17, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    July 17, 2025 at 11:00 PM
    Planned
    July 17, 2025 at 11:00 PM

    Our 3rd party Network Engineers will be performing an essential infrastructure update to their network.

Network Maintenance
  • Completed
    July 11, 2025 at 9:47 PM
    Completed
    July 11, 2025 at 9:47 PM
    Maintenance has completed successfully.
  • In progress
    July 11, 2025 at 9:00 PM
    In progress
    July 11, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    July 11, 2025 at 9:00 PM
    Planned
    July 11, 2025 at 9:00 PM

    We are planning to carry out essential maintenance on our network in Leeds.

    Due to the nature of this maintenance, services such as Citrix and PMS are expected to be unavailable for a period of time.

Jun 2025

Network Maintenance
  • Completed
    July 01, 2025 at 3:00 AM
    Completed
    July 01, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    June 30, 2025 at 9:00 PM
    In progress
    June 30, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    June 30, 2025 at 9:00 PM
    Planned
    June 30, 2025 at 9:00 PM

    Our 3rd party Network Engineers will be performing an essential infrastructure update to their network.

    As a result there will be a planned service downtime/outage for approximately 1 hour during this window.

Disconnected drives
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Access has now been restored so the Wrigley ribbon will open normally. We will continue to montor

  • Investigating
    Investigating

    We are currently investigating access to the P and Z drives. This is also affecting the Wrigleys ribbon menu

Printing Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    A fix has been implemented by Uniflow, our printing service. Printing is now operational and we will continue to monitor for any other issues.

  • Identified
    Identified

    There is currently an ongoing outage for our printing services, this is causing issues for everyone printing. We will update when we hear anything new.

Network Maintenance
  • Completed
    June 10, 2025 at 5:00 AM
    Completed
    June 10, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    June 09, 2025 at 11:00 PM
    In progress
    June 09, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    June 09, 2025 at 11:00 PM
    Planned
    June 09, 2025 at 11:00 PM

    Our 3rd party Network Engineers will be performing an essential infrastructure update to their network.

    As a result there will be a planned service downtime/outage for approximately 6 hours during this window.

May 2025

Disconnection
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Citrix sessions were disconnected. Reconnecting may take more than one attempt if you have any issues please log with service desk Thanks

Application Maintenance (OfficeTalk, Wrigleys Ribbon, and Aderant PMS)
  • Completed
    May 26, 2025 at 9:54 PM
    Completed
    May 26, 2025 at 9:54 PM
    Maintenance has completed successfully.
  • In progress
    May 26, 2025 at 8:00 PM
    In progress
    May 26, 2025 at 8:00 PM
    Maintenance is now in progress
  • Update
    May 26, 2025 at 8:00 PM
    Planned
    May 26, 2025 at 8:00 PM

    We will be performing essential maintenance to upgrade our OfficeTalk database and deploy updates to our PMS system. During this time, the OfficeTalk application and the Wrigleys Ribbon add-in in Word will be unavailable including until the next working day.

    Please note that while updates are being applied to the PMS system, it should remain operational however, you may receive error messages. If this happens, simply close the application, wait a few minutes, then re-open it to continue working. It would be preferred if all colleagues remained logged out of the PMS applications however.

    These updates are aimed at improving system security and performance (OfficeTalk) and the formatting of automated emails (PMS).

    Thank you for your understanding and patience.

  • Planned
    May 26, 2025 at 5:12 PM
    Planned
    May 26, 2025 at 5:12 PM
    Maintenance didn't start yet.
  • Completed
    May 25, 2025 at 11:00 PM
    Completed
    May 25, 2025 at 11:00 PM
    Maintenance has completed successfully
Network Maintenance (Newcastle)
  • Completed
    May 23, 2025 at 5:00 PM
    Completed
    May 23, 2025 at 5:00 PM
    Maintenance has completed successfully.
  • In progress
    May 23, 2025 at 9:00 AM
    In progress
    May 23, 2025 at 9:00 AM
    Maintenance is now in progress
  • Planned
    May 23, 2025 at 9:00 AM
    Planned
    May 23, 2025 at 9:00 AM

    We are planning for a scheduled maintenance during this time in response to a network fault.

    The network in the Newcastle office will be entirely unavailable during the specified time.

Network Disconnect
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix and all networks are currently back up and working we are continuing to monitor the result.

  • Investigating
    Investigating

    We are currently investigating this incident. Connection to Citrix is currently unavailable.

Z drive access and Big W menu in Word
  • Resolved
    Resolved

    This incident has been resolved. Any issues after signing back in please contact the Service Desk.

  • Identified
    Identified

    The issue has now been identified and corrected. Please sign out of your session, wait for a couple of minutes and then sign back in again. This will restore the Z drive and fix the Wrigleys ribbon issue.

    Thank you

  • Investigating
    Investigating

    We have noticed an issue this morning when trying to access the W menu on the Word ribbon and also access the Z drive. We are investigating and will provide an update when we have more information.

May 2025 to Jul 2025

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